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Transcript

Guest Pace: Francisco Fonseca

Most recently the community manager for Nnormal, Francisco is a fanatic about community. We chat about trail running, the impact on brand, run clubs, media, regional differences and the future.
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Community is a massive buzzword these days but the hype is warranted. The impact a community has on defining your brand can’t be understated. Francisco and I discuss community in trail running specifically. This was a wildly insightful conversation. Here’s the summary with just some of the interesting points discussed.

  • Community Building in Trail Running:

    • Challenges of building a global trail running community due to its scattered and local nature.

    • Importance of brands going beyond product sales to create a lifestyle and mindset.

    • The difference between building community and marketing to an audience is the shift from a one-way (brand to audience) to a two-way (brand and community) communication model.

    • The role of brands is enabling community interaction rather than controlling it.

    • The change in business mindset needed to value community beyond a marketing tool.

  • Brand-Led vs. Endemic Communities:

    • The effectiveness and authenticity of brand-led run clubs and crews.

    • The differences in feedback loops between brand-led and community-based run crews.

    • The role of partnerships between brands, and existing run crews.

    • The difference between media led communities, and product led communities.

  • Regional Community Dynamics:

    • The nuances of community interactions in different European countries.

    • The importance of language and cultural sensitivity in community management.

    • The use of tools like ChatGPT to facilitate communication across language barriers.

  • Future of Community:

    • The increasing value of in-person interactions in a digital world.

    • The potential of creator-led brands.

    • The "keep it real" strategy in an AI-driven world.

    • Community becomes a business strategy, not just a marketing tool.

    • The idea of a commitment curve, and the onboarding process.

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